Have been a Genesis Energy customer for years and they installed and then wouldn’t remove our smart meter. Less than 48 hours after switching to Powershop they have sent someone out to remove the modem, OK it did cost us $185 but we are pleased it is now a dumb meter.


[Name supplied]

(NB:  In a subsequent email from this correspondent it was indicated that the reason for the high cost of removing the “smart meter” in this case was because of the home being in a rural location.)

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